Last Updated: February 18 2026
1. GENERAL POLICY
All services provided are custom professional services involving time, labor, and allocated resources.
Accordingly:
- Upfront payments are non-refundable once work has commenced.
2. CLIENT CANCELLATION
2.1 Before Work Begins
Cancellations prior to work initiation may be eligible for a partial refund, less administrative and processing fees, at the Company’s discretion.
2.2 After Work Begins
If cancellation occurs after work has begun:
- The upfront payment is non-refundable
- The Client remains responsible for work completed or in progress
3. COMPANY CANCELLATION
The Company may cancel services due to non-payment, breach, or circumstances beyond control. Refunds (if any) are calculated based on work completed.
4. NO REFUNDS FOR COMPLETED SERVICES
No refunds are issued for:
- Completed services
- Approved deliverables
- Delays caused by Client actions or inaction
5. DISPUTE TIMEFRAME
All refund or service disputes must be submitted in writing within 7 calendar days of delivery. Claims submitted after this period are waived.
6. CONTACT
info@moonveilmediaproductions.com
Address: 35 Greenbrae Circuit Scarborough ON M1H1P8
Email: info@moonveilproductions.com
Phone: +1 437 889 0911